T-NET JAPAN handles the personal information collected from our customers, business partners, and shareholders in the manner described below. We handle the personal information including individual numbers (hereinafter as “Specific Personal Information”) in accordance with “The Basic Policy regarding the Proper Handling of Specific Personal Information.”

1. The purpose of using Personal Information

T-NET JAPAN uses the personal information only for the purposes listed below. In case T-NET JAPAN unavoidably uses the personal information for any purpose other than that listed below, we clearly state the purpose of such use and obtain the prior consent from the relevant person each time.

Relevant persons

Purpose of use

Our customers

- Providing information regarding our products and services 
- Service support regarding our products and services (e.g. repairing our products)
- Planning, research, and development for improving our products and services
- Conducting sales promotion activities for our products and services, such as conducting campaigns
- Responding to inquiries from our customers
- Any operations related to the above matters

Our business partners

- Holding sales meetings, etc.
- Providing information and corresponding with our business partners
- Conducting operations entrusted by our business partners
- Any operations related to the above matters

Our shareholders

- Managing operations of our shareholders and shares
- Exercising rights and fulfilling obligations of our shareholders or of the company
- Any operations related to the above matters

2. Supervision of trustees

To conduct operations smoothly, T-NET JAPAN may entrust an individual or a business operator with the handling of personal information in whole or in part within the required scope. In such a case, T-NET JAPAN selects a trustee that fulfills our requirements and, at the same time, executes an agreement regarding the handling of personal information and exercises appropriate supervision.

3. Providing personal information to third parties

T-NET JAPAN does not disclose or provide the personal information to third parties, except in the cases listed below ((3) to (6) below for Specific Personal Information):


(1) In case there is consent from the relevant person;


(2) In case it is necessary to respond to inquiries from the person, or to provide after sales services for products and services, etc.; 

(3) In case a part of operations is entrusted to a trustee, in order to conduct operations smoothly;

(4) In case it is necessary to protect the life, body or property of an individual, and it is difficult to obtain the consent from the person;

(5) In cases in which it is necessary to cooperate with a state organ or a local government, etc. in executing the affairs prescribed by laws and regulations, and in which obtaining the consent of the person is likely to impede the execution of the affairs; and, 

(6) Any other cases where disclosure or provision of information is required by laws and regulations.

4. Disclosure of information

For any request or complaint relating to “notification to the person of the Purpose of Utilization,” “disclosure,” “correction, addition, or deletion” and “discontinuance of the Utilization, deletion of the retained personal information and discontinuing provision of the retained personal information to third parties” regarding the personal information, please contact the following contact point.

  Contact point
     Personnel Section T-NET JAPAN Co., Ltd.
     (Open 10 a.m. to 5 p.m., except for weekends, holidays and the New Year's season.)